💸 Refund Policy
This Refund Policy describes the terms under which refunds are issued for purchases of Horsewood.
1. Satisfaction Guarantee
Horsewood is backed by a satisfaction guarantee. If for any reason you are not completely satisfied, you may request a refund within the guarantee period.
2. Refund Period
The refund period begins on the date of purchase and ends on the date specified in the guarantee terms.
3. How to Request a Refund
To request a refund, please contact customer support through the official order page.
4. Refund Processing
Once approved, the refund will be processed to the original payment method. Please allow 5-10 business days.
5. Return Shipping
Depending on the specific terms of the guarantee, you may be required to return the unused portion of the product.
6. Non-Refundable Items
- Products purchased from unauthorized third-party sellers.
- Requests made after the guarantee period has expired.
- Shipping and handling charges (unless otherwise stated).
7. Chargebacks
If you have an issue with your order, please contact customer support before initiating a chargeback.
8. Policy Updates
We may update this Refund Policy from time to time.